Holland Alexander event management team at LBC Conference
OK so the event was in March, but we have just found this photo of some of the team at the LBC Conference and we wanted to share it with you all
Holland Alexander team at LBC Conference
REM Northamptonshire Heritage Awards Winners
press release
22.07.10
County museums are award winners
Northamptonshire Museums and heritage sites were announced as award winners at the Renaissance Heritage Awards award ceremony held at Kelmarsh Hall on 22 July 2010.
The ceremony celebrated the work of museums and heritage collections throughout the county, with Desborough Heritage Centre winning Museum of the Year.
The Awards recognise excellence in museums and heritage sites across the county, they are in their fourth year and this year are supported by Northamptonshire Enterprise Limited as well as Renaissance East Midlands.
The 2010 winners are:
Best Event 2010
Joint Winners:
The Canal Museum, Stoke Bruerne for The Canal Village at War
and Rushden Historical Transport Society for 50th Anniversary of last timetabled train from Rushden Station
Best Exhibition 2010
Winner: Irchester Narrow Gauge Railway Trust for Ironstone Quarrying Before Mechanisation
Inspiration Award for Best Special Project 2010
Joint Winners:
The Tithe Barn Museum/ Prebendal Manor for Exploring Archaeology through the Senses
and Sulgrave Manor for Washington Garden
Work with Children and Young People 2010
Winner: Naseby Battlefield for The Sound of Naseby Battlefield
Collections Care and Development 2010
Winner: The Bromham Parochial Library at Canons Ashby
Museum of the Year 2010
Winner: Desborough Heritage Centre
Judges Special Award 2010
Winner: Northampton Museum and Art Gallery
People’s Choice Award 2010
Winner: The Canal Museum, Stoke Bruerne
Kate Dent, Head of Tourism at Northamptonshire Enterprise Ltd, said “What a fantastic climax to what has been such an exciting project for all of us, last night’s awards presentations really were the icing on the cake! We extend our huge congratulations to all the finalists and a special well done to the winners. All the museums involved have impressed us with the quality of service to visitors, what a perfect excuse for people to get out and about in Northamptonshire and experience the museums for themselves!”
Jane Seddon, Northamptonshire Museum Development Officer and the co-ordinator for the Awards, said: “Choosing one winner from the high quality of entrants has been a really difficult task for the judges this year. The awards ceremony celebrates the work of all our county’s museums and heritage collections and reminds us how lucky we are to have access to such diverse and such high quality venues and exhibitions, providing great days out for all the family in Northamptonshire”.
ENDS
The Northamptonshire Renaissance Heritage Awards ceremony is on Thursday July 22 at 6pm.
Photo opportunity of the winners: 11pm
For more information contact:
Jane Seddon on 07825 061202 janeseddon@northampton.gov.uk or
Catherine Hallsworth on 0116 252 7392 catherine.hallsworth@leicester.gov.uk
Notes to Editors
The Northamptonshire Renaissance Heritage Awards are part of the East Midlands Renaissance Heritage Awards and similar awards are happening in Derbyshire, Nottinghamshire, Lincolnshire and Leicestershire and Rutland.
Renaissance is a £150 million programme to transform England’s regional museums. For the first time, investment from central government is helping regional museums across the country to raise their standards and deliver real results in support of education, learning, community development and economic regeneration. Renaissance is helping museums to meet people’s changing needs – and to change people’s lives.
Holland Alexander. Be Inspired. Events, Marketing & PR Agency. London & Leicester
Three days before- the main event
Tuesday we have a conference for an important client which is being hosted at the Leicester City Football Club. With three working days to the event there are a number of key tasks that have to be completed. Below are some of the activities that an events team would be partaking in three days prior to an event.
Three days before an event
At this stage the majority of the event would be in place, we would like to be sure that only the final stages of the event needed to be done with just three working days to go. We would ensure all the event collateral has been produced, any printed agendas, guest information or delegate packs would be collated. The team would have created and double checked all name badges/place cards to ensure they match the latest guest list (this are often still being done on the day of event due to last minute guest changes!). Any non respondents from R.S.V.P lists would be contacted and followed up. Any contractors and the client will have been sent the event plan a few weeks in advance, and the latest dietary list will be issued to the venue with any other pieces of information they may need.
The day before the event
We always aim to set up the venue the day before the event if possible. This allows us to sort any changes needed to be made in the office and makes sure that we can get all the details right on the day of the event, making the event the best possible. By setting up the day prior to the event, this also saves time in terms of jobs to do on the day of the event, and allows us to focus on the minor details and special flourishes that make that bit of difference! On an event day the last thing you want is to be running around looking for a place card and not be able to reproduce one; so we would ensure we had spares of everything and all contingency plans thought through. Below are some of the things we would aim to do the day before
– Set up all technical requirements
– Build the stage
– Set up the registration desk
– Set out the tables
– Put out any flowers/centre pieces/props
– Place name places
– Ensure flow/movement of event layout is correct
– Have all equipment needed for day of event out and ready in place.
The day of the event
Early Arrival: Early arrival is key, the specific time obviously depends on what time the event is but we aim to be there first thing, which makes it even more difficult it the event goes live at 7.30am! Once at the venue, we would check all the name badges are correct and up to date- placing any changes that were made the day before at set up. Any other equipment from external suppliers would be set up and secure (e.g tech desk/stages/music).The team and venue would be briefed on the run of the event and all questions would be answered. The event team would allow five minutes to do a walk through in the eyes of the guest to ensure all areas have been covered. All team members would be placed in position ready and waiting for the event to commence prompt and professionally. Preparation, time scheduling and a proper team plan is they key to success!
Remember:
‘’Luck is when preparation meets opportunity’’.
And opportunities arise with success. – the great eagle.
Top five ways to good customer services at an event
Claire from the team has put together her top five ways to good customer services at an event, see what you think
- Look professional: This doesn’t just mean keeping your appearance tidy and in fitting with the type of event. For instance if it is a conference wear smart work clothes, if it is an evening event perhaps a smart evening dress- this is still important but it won’t complete the picture. Essentially it means look like you are there to work and to help the guest, don’t be eating a biscuit when they come in and don’t be talking loudly about last nights football match.
- Be Visible: At holland alexander we wear black to events to ensure that we are all on brand but also so that we are not the main focus, the event isn’t about us. However we know that a guest/client needs to be able to find us if they want something. Make sure that a member of the events team is always around and visible ready to help anyone that needs it. For example if it is at a conference, have a main desk where there is always one member of the team there to help- and make sure the customer knows this.
- Go above and beyond: Each guest is special and deserves to be treated so. Make sure they feel welcome, ask them if they have everything they need, if someone looks lost ask them if they need help. Go the extra mile, after all that person could be a potential client, employer or even well disguised Royalty. By treating everyone the same it saves any embarrassment at a later stage.
- Know your stuff: All event staff should be well briefed not only on what their own role is but on everything to do with the event, this doesn’t mean they need to know every song on a soundtrack. It does mean that they should know the answer to as many questions as they can. At holland alexander once we have set up a venue for an event we leave and enter again as a guest, walking through their route and their evening, during this process we try and trouble shoot, thinking of any questions that may arise, and the answers. Although you can’t be prepared for everything you can certainly try!
- Deal with complaints with grace and poise: It is a fact that at an event as a member of events staff you will be the face of the event, this means that the client, the guests and even the venue will come to you when something goes wrong. If any of these people are frustrated or are having an issue then they will come to you, and they may not be very nice or reasonable about it. At this be polite and listen to what they want. Think about number 3 and go above and beyond to help them in any way you can. It may be the difference between them having a good evening or not. It may also be the difference between your client getting a complaint from one of their guests. Although it likely isn’t your fault, and the person in front of you may not be very nice, take the high ground and be the best you can and ‘make great things happen’.
aire from the team has put together her 5 top ways to give good customer services an an event. See what you think
holland alexander, events, marketing and pr all in one place
We are an events, pr and marketing company with a difference. For us it is all about the client, how we can do the very best for you to make your event a success. We know that events, marketing and pr aren’t always separate services; our understanding of the cross over is what will make your event, or marketing campaign stand out.
With offices in London and Leicester holland alexander is going from strength to strength developing the company’s client base and introducing us to new ideas and new challenges.
January saw lots of new business come our way, with the team mainly busy with marketing and pr, along side this the holland alexander team were producing the Leicester Mercury Sports Awards for the 6th year running. We always look forward to the Leicester Mercury Sports Awards as it allows us continue to challenge ourselves to better the event form the previous year, making the event new and dynamic every year.
Although we love to produce the events we know and love we are always excited to work with entirely new clients producing their marketing or their next event, whether it is a building launch or a conference.
We are looking forward to the next 11 months, working with new clients and new suppliers.
Holland Alexander: events, marketing and pr. Be inspired